info@backboneconcepts.com

+44 (0)1709 545 958

IT Support & Maintenance

Regardless of the size of your organisation, the chances are that IT has become a fundamental part of your business. Making sure users are properly supported in their use of IT is therefore very important. Whether you need an IT helpdesk to support your network of computer users or onsite visits to maintain your systems, we can offer you the benefits of a large organisation's IT department at a fraction of the price.

Backbone Concepts is able to help your business by delivering IT support for your desktops, servers, applications and other networking equipment. If your business heavily relies on the IT infrastructure in place then you need an experienced IT company that is able to deliver business grade IT support and advice.

As part of our services to you will have an online account at our website for logging support jobs, checking up on the status of an ongoing support call. If you have your email and website hosted with us you will be able to control aspects of those services like adding an email account or forward as well. We have a range of online support documentation that we always adding to in our online knowledge base, as a customer you will have access to this material.

Our technical consultants have professional qualifications in Linux and Microsoft, and all have vast experience in Microsoft, Linux, Solaris, BSD and Mac OS X systems and their supporting applications. We are experts in networking, firewall's, VPN's, and wireless networks. Our experience covers other peripherals such as Multi Function Printer devices, digital media devices and computer aided manufacture (CAM) devices.

All our support is offered under a Service Level Agreement, for details please contact us.

If you have any queries about support for any rare device, operating system or software please contact us, we have a vast array of partners and contacts and will be able to offer you support.

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